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Posts Tagged ‘strategy’

The business of human endeavour…

August 3, 2011 6 comments

For a long time now I have had real concerns about the focus of policy makers, and the projects that they spawn, on ‘enterprise’ and ‘entrepreneurship’ as being just too business oriented.  It is as if the only fields of human endeavour that matter are commerce of some kind.  Making money or fixing societies ills.

This is especially un-nerving when you see it played out in our primary schools as 6 year olds are encouraged to wear badges that proclaim them be a ‘Sales Director’, an ‘Operations Manager’ or a ‘Brand Executive’. Yuk!

What about all of those other great fields of human endeavour?

Climbing mountains, making art, having fun, playing sport, writing, cooking and so on.

What if we encouraged our 6 year olds to wear badges that proclaimed them to be ‘Footballer in Training’, ‘Ballet Dancer under Construction’, ‘Surgeon to Be’ or ‘The Next Michael McIntyre’?  OK, so perhaps we don’t need another Michael McIntyre…. but you get my point?

Because what really matters is not exposing more people to the world of business and entrepreneurship.  It is to get them imagining possible futures, and learning how best to navigate towards them.  It is about developing people with a sense of agency and influence over their own futures.  It is about building a generation with both power and compassion. And a generation who really understand how to use the tools of collaboration, association and cooperation in pursuit of mutual progress.

Does it really only matter if their chosen endeavour contributes to GVA?  Or is there more to our humanity that we need to recognise and encourage through both our policy and practice?

And this is not just an issue in schools.  It runs like a plague through our communities from cradle to grave.

I think this is important because we lose so many who are completely turned off by the thought of a world of commerce (and let’s face it we don’t all want to dive headlong into a world of Dragon’s Den and The Apprentice).

So what about if instead of focussing on enterprise and entrepreneurship we attempted to throw our net wider and to encourage and support people to build their power and compassion in whatever they choose to be their particular fields of human endeavour?

Stating the Bleedin’ Obvious…(unless you are policy wonk or their lackey…)

July 5, 2011 4 comments

  1. Not every small business or micro-enterprise owner needs a mentor.
  2. Mentoring is NOT the only helping relationship.
  3. Good mentors are rarely trained in ‘mentoring’, nor are they picked from a register.
  4. Successful mentors are usually selected from within the pre-existing network of the mentee.  They are spotted and developed as someone from  whom the mentee really wants to learn.
  5. Mentoring is an intermittent rather than a continuous relationship.
  6. Access to good mentors is usually restricted and respectful rather than a tradeable commodity.
  7. The success of the mentorship is usually down to the mentee rather than the mentor.  Good mentees know how to choose a mentor and manage the relationship with them to get the learning and the introductions that they need.
  8. The commoditisation of mentoring is not a good thing.
  9. Mentors are not coaches, advisers, consultants, counsellors or facilitators.  People looking to learn and develop themselves and/or their organisations should think carefully about the kind of ‘help’ they need.
  10. We should help people explore what they want to learn and how they are going to learn it – rather than prescribe yet another ‘cure-all’ that happens to be ‘affordable’.
  11. We should focus our efforts on building social learning contexts and helping people manage their learning processes rather than setting up registers and schemes.
  12. If the national association of image consultants got their lobbying act together I am sure we might all end up being encouraged to use a national register of image consultants in pursuit of GDP.

If you are interested in implementing ill thought through policy and exploiting it as way to make a few bob please do not get in touch.  If on the other you are serious about building a context in which people  can really learn then I would love to hear from you.

Just leave a comment below.

Elsie is Born…


I seem to have been a bit quiet on this blog, while I have been doing other things, including pushing Progress School along, working on Collaborate Leeds and incubating a new idea which has finally found the light of day today:

The Leeds Community Enterprise Accelerator or Elsie for short.  This provides a community based network of support to local enterprise coaches, advisors, facilitators, in fact to anyone who is helping someone else in the community to make progress.

I have high hopes for Elsie in post Business Link austerity economy.  I think it will provide a sustainable high value model to provide practical crowd sourced enterprise support to those that most want and need it.

Have a look at Elsie and tell me what you think.

Towards the Enterprising Community


No-one can agree on a community.  Is it defined by political geography? Physical geography? Economic geography?  Interest, practice, culture?  So how do we use such an elusive, slippery yet, for some of us, attractive and powerful concept?

Well, personally I have given up worrying about how ‘communities’ are defined by outsiders (politicians, funders, missionaries of various kinds, what Paul Theroux calls the Dark Angels of Virtue).  The only thing that matters for me is the individual, or the usually small group sat in front of me, and their perception of their community, defined their way.  Any other attempt to work with the concept for me is just hot air.  We all define community personally and, very probably, uniquely.

But that does not make the concept useless.  Quite the opposite.

I spend a lot of time helping people to look at the relationships and contexts that they are a part of and the extent to which they help or hinder them to become the kind of person that they wish to become, accomplishing the things that they most wish to accomplish.  And I will spend time working with them on how they can get more of the support that they need from their ‘community’.  I spend a lot of time and energy building networks of people who just love to ‘help’.  Many of these networks are a blend of face to face and online – mediated through blogs and social networks as well as through a range of meetings, gatherings and parties.  And I try to connect individuals from one network into individuals from another, so that help can start to flow across and between different groups.

So first we have to find self interest.  That which really matters personally.  That which shapes who we are.  That on which our identity is based and through which it can be constructively shaped.

Then we have to find common cause and build networks and relationships where we can successfully negotiate our self interest.  We then forge connections between these networks to build a diverse, resourceful ‘community’ of individuals who are helping and being helped as part of their daily practice.  Surely this puts us firmly on the trail of the enterprising community?

And for great things to happen people have to learn to help each other.   The stereotype of the selfish backstabbing ‘Apprentice’ does not thrive in an enterprising community – though they may do well in The City.  Successful citizens in the enterprising community learn to associate, collaborate, cooperate and mutualise.  To find those with whom there is a common cause.  And they understand that giving hep to others is as important as getting help themselves.  The have theGo-Giver mindset and they express it through their actions.  They live it.

So, as those who attended Enterprising Community: Big Conversation explored, enterprising community is not a place or a neighbourhood but a philosophy, that can be summed up as ‘Concentrate on yourself and helping your neighbour’.

And where does entrepreneurship fit into this practice?  How does this help the start up rate?  Well the more powerful and enterprising individuals we have, embedded in enterprising communities the more great start-ups we will have, borne into a context where they may well enjoy the support of a wide web of community.  We are truly building a community where enterprise and entrepreneurship may thrive.

Breaking the Stranglehold on Enterprise

May 9, 2011 2 comments

For a few years now I seem to have been living in Groundhog Day.  Not everyday, but enough to be disconcerting.

I will be chatting with an enterprise professional, perhaps a lecturer in a University, an enterprise coach in a ‘deprived’ community, a start-up business adviser or a bureaucrat managing an enterprise project.  In our conversations about enterprise we will recognise how it is not all about business.  How enterprise can be expressed in a seemingly infinite number of ways.  Sure, for a significant and important minority, it is about commercial endeavour. Business, profit, and social impact in some combination.  In order to express their enterprising soul a minority have to start a business.

But for the majority being enterprising, being proactive in pursuit of a better future, does not mean starting up a business.  It may mean making a phone call, having a conversation, calling a meeting or writing a letter.  Taking some action that increases agency and power in pursuing a preferred future.  It may be taking the opportunity to reflect on ‘The direction in which progress lies‘, or ‘What are the next steps that I can take to make progress?‘  or ‘What options have I got?

We will reflect on how some of the most enterprising people we know may work in the Council, or the University, or organise festivals and campaigns in the community.  That the enterprising soul finds its expressions in many forms and not just in entrepreneurship.

We will agree that the real point of leverage in our communities lies not in providing start-up advice with those who are already minded to start a business, although of course this IS important.  The real leverage lies in helping more people to establish the direction in which progress lies for them and their loved ones and helping them to plan and execute actions designed to move them in that direction.

If we can significantly increase the stock of enterprising people then, as sure as eggs is eggs, we will also increase the stock of entrepreneurial people.  And we will not lose so many who are completely turned off by enterprise because of the Gordon Gecko or Victorian perceptions of enterprise nurtured by the reality TV shows and newspaper headlines.

We will also increase the survival rate of new businesses as people make natural progress into entrepreneurship instead of being persuaded to start a business (‘all you need is the idea and the determination to succeed’) when they have not yet gained the real skills or capital that they will need to succeed.

In our conversations we will agree on these things.  And then almost invariably they will head off to run another course on ‘Marketing and Sales’ or ‘Business Planning’ or to look at monitoring returns that count bums on seats and business start-up rates.

If ever there was an industry that needed to innovate and re-invent itself and its role in modern Britain it is the enterprise industry.   If we really want to build a much more enterprising Britain then we need to break the stranglehold that the business start-up industry has on enterprise policy.

This might be just one of the ideas we can explore at Enterprising Communities: The Big Conversation in Leeds on May 19th.

High Growth and High Start Up Rates: Why We Shouldn’t Chase Them

April 1, 2011 4 comments

Colin Bell over at Winning Moves picks over this old chestnut in his latest post.

Should we throw our limited resources at businesses that we believe have high growth potential or should we just go for lots of start-ups knowing that a minority of them will experience high growth anyway?

The plain truth is that both are equally foolish policy goals.
We simply can’t pick winners/high growth businesses.  So how do we know which to resource?
And as Drucker said ‘you can’t have the mountain top without the mountain’ .  High growth businesses emerge from a strong and vibrant enterprise ecology.  An ecology that is diverse, tightly knit and well connected (bridging and bonding, social and cultural capital).
Focus on building the mountain and the top will look after itself.
But please don’t build the mountain by rushing to increase the start up rate.
When we do this we just increase the failure rate too and that undermines aspiration and confidence.  So start fewer businesses, but make sure they are good ones, team starts, well thought through and researched.  Get survival rates into the 90%s after three years.  Not just survival, but successful.  Allow these small but significant success show the way to others.
So set up a broad enterprise ecology – lots of people with ideas and the confidence to act on them (this is not just about business but about social impact, culture, festivals, campaigning and so on) and build social networks, communities, that know how to support their members.
Invest your economic development budget in supporting people, who really are committed to making things better, and building communities.  Smart, confident people in competent communities will not only give you the economic outputs that you require – but they might just give you something much more interesting as well.
I expect these ideas to be dismissed by those who have High Growth and Mass Start Up Programmes to sell, and by those running economic development teams who have for decades been buying these programmes and commissioning evaluations that say ‘much has been achieved but much remains to be done’.

But perhaps some will see that now is as good a time as any to try something new….

In Defence of Start Up Britain…

March 31, 2011 2 comments

I am grateful to Andy from Flexibility for stopping by the site and leaving this comment:

There are weaknesses in the startupbritain site and in the approach.

But it’s not actually a government initiative – it’s an idea that has been promoted to government by a group of businesses, and endorsed by government.

A lot of the criticism I’ve seen has come from other providers of commercial services to small businesses, who are clearly peeved that the startupbritain founders have been more successful in their self-promotion. They should look and learn.

There’s a whiff of sour grapes in the air, for sure …

The comment resonated with me for several reasons and prompted this reply:

Thanks for taking the time to stop by and comment Andy.

I think we are all clear that this is not a government funded initiative.

But Cameron, Osborne and Cable all took significant time out to promote Start Up Britain at what is hardly a quiet time on the world stage, when they themselves were looking for something that they could hold up as part of a ‘strategy for growth.’

By aligning themselves so closely with Government Start Up Britain were always going to split opinion along political lines, even without the controversy caused by ‘weak’ implementation. I think it was Ronald Reagan who said ‘The most terrifying words in the English language are: I’m from the government and I’m here to help.’ Well Start Up Britain looks a little that way.

A lot of the ‘criticism’ that you have seen relates to broken links, links to malware, links that fail any test of impartiality, ‘guidance’ that lacks credibility, guidance that misses vitally important areas (like the role of family in friends in financing startups) and guidance that appears ‘self serving’ for the site founders.

Now whether these faults are pointed out by people with their own vested interests in offering commercial services to the sector, or by the sugar plum fairy is really neither here nor there. They are substantial and significant problems that must be addressed quickly. To be fair some have been dealt with. The Warren Buffet Malware link is a thing of the past. But the broken link to the HP ‘offer’ is still with us.

My criticism comes from having spent decades working with a range of organisations on business support, including credit unions, Business Links, Enterprise Agencies, Regional Development Agencies, Chambers of Commerce, Local Authorities and so on. And while most of what they did fell well short of perfection they always took very seriously the need to be impartial, independent and accurate with any guidance offered. Sure, in part this was because they didn’t much fancy the inside of the courtroom, but primarily because they wanted to start their work with small businesses from a premise that says they will ‘Do No Harm’.

I have spent much of the last couple of days looking at the comments of the most vociferous supporters of Start Up Britain, trying to work out a) what precisely is it they find so useful in the site and b) what is their motivation for going public in their praise.

Specifics on what people find useful I have been given little feedback on. Apart from a couple of authors who have told me that it has increased their book sales and newsletter registrations and a couple of vague comments about ‘useful’ links.

What motivates them to go public in their praise? Well perhaps good old fashioned friendship. I have had a number of calls from people saying ‘these are good people behind the project’ and I should ‘support them or shut up’. Well, I am sorry but if the site was founded by Gandhi, Mother Theresa, Bob Geldof and my Mum, I would still be pointing out the same flaws.

Or perhaps supporters are looking to curry favour with what is clearly a powerful groups of individuals with some even more powerful friends. The possibility of having a #bepositive tweet retweeted by a dragon is not to be sniffed at I suppose. I prefer a slightly less fawning approach to engagement myself trusting that they will value robust, objective criticism over the banal nodding heads of the yes wo/men

Or perhaps supporters are looking to position themselves to get their ‘offers’ on the site. A link to your own excellent website on flexible working would make much more sense than that slightly weird ‘shedworker’ link for example. The #startupbritain twitterstream is already filling up with accountants, bookkeepers, designers and printers all looking to do start ups a favour by taking their money from them. Even a car dealer offering £100 of free fuel! Is this the future of Start Up Britain? A price discounting race to the bottom? I hope not.

So conversely it seems to me that it is not just the critics of Start Up Britain who may have the vested interest so much as some supporters with sharp elbows looking to promote their own wares through the site.

That whiff that you are picking up?

Well, yes, there maybe a hint of sour grapes in it. I would be livid if I had worked for decades on providing independent, impartial and competent advice to the sector to have my own efforts dismantled and see this ‘curates egg’ fanfared by Cameron, Osborne and Cable and a bunch of celebrity entrepreneurs.  I am amazed that the mainstream press have not had more of a field day with it to be honest.

But the main smell is a whiff of anger and frustration, laced with just a little hope that perhaps this time we really will be able to build a support network led by entrepreneurs, for entrepreneurs that models the very best of British enterprise rather the naked self interest and lazy opportunism.

Here’s to the hope.

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